SHOPIFY PARTNER
Kiosk, for an omnichannel retail layout
Our Kiosk is a symbolic structure of omnichannel integration and customer experience.
An omnichannel Kiosk, the physical integration between online and physical stores.
Used as a self-ordering device and a self-service checkout, it not only provides experiences in line with customer expectations but also enhances business performance by increasing and improving in-store services. Thanks to its multifunctionality, the Kiosk also supports the staff working in the shop—for example, when it helps customers skip the checkout line.
Its strengths?
Consumers can now fully experience the retail store, seamlessly navigating between physical and digital spaces that cater to every purchasing desire. On the other hand, the brand can efficiently and smoothly manage its omnichannel business, integrating it with the company’s digital architecture.
PERCHÉ SCEGLIERE IL KIOSK
The features of the Kiosk: between aesthetics and functionality
Customized design
The Kiosk is tailored to align with the brand identity and store layout.
A solid bridge between online and offline
The Kiosk is integrated with the brand’s digital architecture (e-commerce, POS, management platforms).
Accepts All Payment Methods
The Kiosk can be cashless, but when connected to a register, it also accepts cash payments.
Accurate Inventory Management
Synchronized with the company’s digital tools, it can provide real-time information to the customer about product availability.
Customized Marketing Activities
Used to display promotions, special offers, and targeted advertising based on customer behavior and preferences.
Interactive and Engaging
The customer has the opportunity to explore product features directly on the touchscreen, evaluating prices and reviews.
SHOPIFY PLUS PARTNER
The benefits of the Kiosk and an omnichannel retail approach
Integrated Shopping Experience
Kiosks provide a seamless shopping experience by integrating online and offline channels. Customers can start their shopping online, explore products in-store through the kiosk, and complete their purchases comfortably.
Customization of the Offer
Using customer data, the Kiosks can offer personalized recommendations, promotions, and relevant content, enhancing the customer experience and increasing the likelihood of sales.
Immediate Availability of Information
Kiosks provide real-time information on product availability, prices, and details, allowing customers to make informed decisions quickly and without the need to seek assistance from staff.
Reduction of Waiting Times
By allowing customers to place orders and make payments directly through the Kiosk, queues and waiting times at checkout are reduced, improving store efficiency and enabling employees to focus on more important tasks.
Greater Customer Engagement
Interactive Kiosks can capture customers’ attention with engaging multimedia content, increasing the time spent in-store and enhancing engagement with the brand.
Omnichannel and Coordinated Business
By integrating the Kiosk with the company’s digital platforms, it is possible to have a clear view of the business, keeping it constantly monitored and updated.
Give your customers an interactive journey within the physical retail space.
Today, customer experience is a fundamental part of a brand’s offering. We are facing a clientele that goes beyond the simple purchase—it is much more informed but, at the same time, bombarded by a myriad of promotions, making the product, at first glance, similar to the competition. What can set a brand apart is the attention it gives to the customer and the shopping experience it offers, immersing its consumers in a journey closely connected to the brand, creating pathways that capture the user’s emotions and make them perceive the added value.
The Kiosk is the key element to achieve all of this. In fact, customized solutions can be implemented based on specific needs and the industry sector, such as:
– Virtual Try On, by installing a camera, customers can virtually try on clothing items, allowing them to experience how the garments would look on them without physically trying them on.
– Complete Inventories and Product Catalogs, customers can browse and order products that are not available in-store, giving them access to the full inventory and product catalog.
– Informative Documents, to describe product features without employee assistance
– Scanner QR Code, for customers to enter coupons for offers and discounts directly from the Kiosk
SHOPIFY PARTNER
“Kioskify” integrates the Kiosk with the Shopify ecosystem.
The Kiosk is perfectly integrable with Shopify UX, thanks to the Oxygen and Hydrogen technologies, which ensure the brand’s image remains consistent, even on the Kiosk interface, guiding customers intuitively and correctly through the purchasing process.
This integration also provides full control over the Shopify architecture, thanks to its connection with Shopify’s e-commerce platform and Shopify POS.
This guarantees an immersive experience for customers, allowing them to find items not available in the retail store and complete their orders or purchases without the usual frustrating checkout lines. The brand benefits both in terms of prestige, thanks to excellent customer care, and financially, as the Kiosk not only reduces operational costs but also stores and centralizes customer information, offering valuable insights into the target audience.
What is our Kiosk made of and how does it work?
The Kiosk is a combination of software and hardware that enable the proper functioning of the device and its related features:
- 32″ Full HD vertical screen
- A Mini PC is placed inside the Kiosk and hosts the headless system, implementing queue-jumping services, customizations, and a software called Kiosk API, which connects the headless requests with the printer and POS.
- The fiscal printer, typically an Epson FP-81II RT (or any Epson “fiscal TM, RT” printer configured with the ePOS-Print solution), directly connected to the Revenue Agency.
- An attended POS PAX ITALIA Q25 (can be any attended POS configured with EMV-Protocol 17 interface), much cheaper than the non-attended version, and can be configured with any bank (e.g., Banca Sella, Wordline…).
Kiosk, VNE creates It, Bitforce develops It
The Kiosk is created through a partnership with VNE, a Tuscan company specializing in the design and construction of custom and tailored Kiosks for any need: VNE builds it, Bitforce programs it, and Sintra integrates it. Here’s what we did for a well-known Serie A football club.
Tell us about your project
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