Schneider Electric
Creation of an Omnichannel assessment to measure the level of corporate omnichannel and Workshop with distributors adhering to the project
Sector
Electric
Activity
Electrical material production
Need
Provide your distributors with an analysis of the digitalization stage of their companies
Highlights
Omnichannel Assessment analysis and Workshop for brand distributors
Who is Schneider Electric?
About SchneSchneider Electric is a leading electrical company headquartered in Bergamo, Italy. The company provides digital solutions for energy management and automation for efficiency and sustainability. It serves the residential, buildings, data center, infrastructure and industrial sectors by combining energy technologies, automation, software and services. The company has more than 128,000 employees worldwide with an average turnover of almost 29 billion.ider Electric
Omnichannel Assessment & Workshop dedicated to Schneider distributors
Project Brief
The client approached Sintra with the aim of analyzing the degree of digitalization of its distributors in order to provide an analytical tool to highlight areas of improvement, support their initiatives and their “digital transformation” path.
WHAT WE DID
Omnichannel Assessment and Workshop
The client needed to analyze the digital profile of its distributors to provide them with a service and help them in the digital transformation process, for this purpose Sintra carried out an Omnichannel assessment analysis, an analysis that takes into account the degree of digitalization of business flows and processes, to provide a comprehensive guide to distributors to orient themselves in their digital transformation project. Furthermore, a Workshop was then designed to enhance the theme of digital transformation in the B2B sector and to address the needs of the brand’s stakeholders in the digital field.
A challenging project: omnichannel assessment analysis and Workshop for distributors
Sintra Consulting offers the Omnichannel B2B Assessment service, an analysis that examines the level of integration of the services offered both online and offline. The analysis takes into account in particular the set of digital, offline and hybrid flows to establish the degree of omnichannel of a company and foresees related improvement scenarios, in order to obtain an omnichannel brand. The path envisaged the achievement of the following objectives:
- Identifying Gaps Between Consumers’ Different Experiences with the Company
- Knowing the habits of end customers
- Study business processes and provide improvement solutions
- Identify and formulate integration scenarios for all channels made available by the company for consumers
- Create a moment of constructive discussion between stakeholders (Schneider Electric and its Distributors) on mutual needs and possible areas for improvement in relations between business partners
Sintra’s response to Schneider Electric’s needs
01.
Omnichannel Assessment Analysis
To examine the levels of integration between the company’s online and offline services, measure the level of digitalization and provide improvement scenarios.
02.
Workshop for brand distributors
Workshop that allowed the consolidation of relationships with all corporate stakeholders, understanding their needs and for the valorization of the theme of digital transformation in the B2B world.
SINTRA STORIES
Success Stories: How We Transformed Companies into Market Leaders
CONTACT US
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