Optimize order management with SOH OMS
Eliminate inefficiencies and errors, monitor inventory, optimize production and simplify logistics management
The all-in-one solution for order management
The Order Management System (OMS) is a fundamental tool for managing orders in an omnichannel context, making management more efficient. Thanks to the OMS, you can automate order management processes, reduce errors and delivery times, improving the customer’s purchasing experience through a unified view of stock, which eliminates the number of sales lost due to unavailability of items and limits the environmental impact related to shipments.
Its strengths?
OMS is a fast and orderly service, it guarantees a coordinated management of all operations related to orders and returns, reducing errors and company effort; furthermore, it is a product that can be easily integrated with different warehouses, couriers and payment systems, with the possibility of associating the stock with different sales channels and building multiple order fulfillment policies tailored to each type of market, thus facilitating the omnichannel essence of your brand.
WHY CHOOSE OUR SOH OMS SOLUTION
The features of the Order Management System
Multi-channel order acquisition and management
You can manage orders from multiple channels (ecommerce, Marketplace, physical store) in a centralized and coordinated way, without data leaks, thus reducing the possibility of error.
Centralized stock management
Thanks to the OMS module, it is possible to have a unified management of the stock, allowing to distribute the order loads and the product stock reservations in the different warehouses.
Configurable order fulfillment policies
You can set up multiple fulfillment policies based on your needs and customize them as you see fit to improve your customers’ shopping experience.
Returns and Refunds Management
You will be able to easily manage returns and refunds, providing your customers with an always optimal service and ensuring that they can return to purchase your products despite the return.
Integration flow management
OMS can be easily integrated with any company channel (different warehouses, sales platforms, WMS platforms, payment systems) monitoring and implementing specific strategies for each channel.
Coordinated order management
The OMS module allows you to acquire orders from multiple sales channels; e-commerce, marketplaces, physical stores. Through customizable business rules, order orchestration allows you to direct orders to a specific warehouse/fulfillment flow in real time. It is therefore possible to optimize logistics flows based on customizable criteria: profitability, delivery speed, distance.
NO MORE OUT OF STOCK OR OVERCROWDED WAREHOUSES
Error-free warehouse inventory management is possible, increase efficiency and productivity with Sintra’s OMS module.
Centralized warehouse management
The ability to manage multiple warehouses allows you to have a complete view of the available stock, avoiding lost sales, optimizing costs and avoiding waste. Even physical stores can be seen as warehouses and contribute with their availability of goods to the available stock. Through the O2O module, it is then possible to implement dropshipping and/or shipping logics from alternative stores and warehouses. MAXIMIZE SALES, REDUCE WASTE Make the most of your physical stores and implement dropshipping and shipping strategies from alternative warehouses for unprecedented efficiency.
Simple and accurate returns and refunds management
The OMS module allows you to conveniently, quickly and accurately manage refunds and returns that our customers have made in our stores, both physical and digital. By doing so, the brand will have optimal control over the returned goods and the management of customer refunds, demonstrating care and availability by bringing the consumer back to buy again. AN EXCELLENT AFTER-SALES SERVICE Simple and intuitive management of returns and refunds to give your customers an attentive and thoughtful after-sales service and ensure that they return to buy your products, despite the return.
Dropshipping with our OMS
Dropshipping consists of not having a warehouse of your own, with your own inventory, but is based on requesting from different suppliers only what customers want to buy on our website, then once the customer buys, the order is sent to the supplier who will ship it directly to the end user. OMS, A FUNDAMENTAL RESOURCE FOR DROPSHIPPING Thanks to our OMS module, when your customers place an order, it will arrive to the internal Sintra team, who will forward the request directly to the supplier, thus speeding up the timing and reducing your effort.
The advantages of choosing Order Management System
Reduce time and errors thanks to our Order Management System product, for a customer always satisfied and loyal
Provides a complete and centralized view of all available stock
The system allows you to manage all orders from various sales channels (such as e-commerce, marketplace, physical stores) in one place. This helps to track orders efficiently and reduce the possibility of errors.
Reduces errors and delivery times
The system optimizes the shipping and delivery process by automatically assigning orders to the most suitable warehouses or suppliers based on customer proximity, stock availability and other criteria.
Reduces the number of sales lost due to item unavailability
OMS automatically updates stock levels after each sale or purchase, ensuring that inventory information is always up to date. This prevents stock-outs or overstocks.
Simplify returns management
Efficiently manages product returns and refunds, simplifying this process for both the company and the customer.
Allows for quick and easy integration
OMS can be integrated with other business systems such as ERP, CRM, e-commerce platforms and marketplaces, ensuring a seamless workflow and synchronized data across the organization.
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SINTRA STORIES
Success Stories: How We Transformed Companies into Market Leaders with OMS
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